Full-time 40 hours

Tour Desk Agent

Do you get your energy from meeting people and enjoy getting guests excited about everything Curaçao has to offer? Are you naturally good at starting a conversation, listening to what someone is looking for, and matching them with the right tour or activity?

As a Tour Desk Agent at BlueFinn, you’re a host, advisor, and salesperson all in one. You help guests choose and book their activities, answer their questions, and make sure everything surrounding their reservation is taken care of. And when something doesn’t go as planned? You stay calm, listen, and look for the right solution. You’re often one of the first faces of BlueFinn, making sure guests feel welcome and well taken care of from the very first contact.

 

What will you do?

Throughout the day, you’ll be in contact with guests from all over the world. Some will arrive at the desk with no idea what they want to do, others know exactly which tour they want to book, and sometimes an existing reservation needs to be sorted out quickly. You switch easily between advising, selling, making reservations, and providing great service.

  • Advise guests about our tours, excursions, and activities
  • Actively promote and sell tours and activities
  • Listen to what guests are looking for and help them find the right experience
  • Create, modify, and accurately process reservations
  • Inform guests about departure times, locations, conditions, and other practical information
  • Respond to emails, phone calls, and WhatsApp messages quickly and professionally
  • Welcome and assist guests before, during, and after their reservation
  • Handle questions, changes, and complaints calmly and with a solution-oriented approach
  • Ensure bookings and related administration are processed accurately
  • Work closely with Reservations, Operations, and other BlueFinn teams
  • Make sure guests feel well informed and excited about their BlueFinn experience

 

Who are we looking for?

You’re a real people person. You easily approach guests, understand what they’re looking for, and enjoy turning a good conversation into a booking. At the same time, you know that great service doesn’t end once the sale is made. Even when it gets busy or a guest comes to you with a problem, you remain friendly, professional, and focused on finding a solution.

  • You’re welcoming, social, and service-minded
  • You have a commercial mindset and enjoy selling tours and activities
  • You’re a good listener and can easily turn a guest’s wishes into the right recommendation
  • You take initiative and feel comfortable approaching people
  • You can work independently and take responsibility for your work
  • You work accurately and are comfortable handling reservations and administrative tasks
  • You can switch quickly between different guests, questions, and tasks
  • You remain calm and professional when dealing with complaints or unexpected situations
  • You speak English and Spanish fluently
  • Dutch and Papiamentu are a strong advantage
  • Experience in tourism, hospitality, sales, guest services, or reservations is a plus
  • You’re flexible and willing to work according to a schedule, including weekends and public holidays

 

What do we offer?

You’ll work in an environment where every day brings new people, stories, and questions. You’ll have the freedom to work independently, genuinely help our guests, and use your knowledge of our tours and Curaçao every day.

  • A varied role within one of Curaçao’s larger tour operators
  • Daily contact with guests from all over the world
  • An informal and energetic working environment
  • Working as part of an enthusiastic and international team
  • Plenty of responsibility and room for initiative
  • Opportunities to learn and develop
  • Competitive salary and employment conditions
  • Gym membership benefits
  • Special family rates for our tours
  • Training and development budget
  • Team outings

 

Ready to apply?

Can you see yourself at our Tour Desk and do you get your energy from helping, advising, and getting guests excited about their time in Curaçao? Email us your CV and a short motivation. We’d especially like to hear about you, the languages you speak, your experience working with guests, and why you think this role at BlueFinn is a good fit for you.

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